Error "Failed to get report link" from DevTest Portal

Document ID : KB000121303
Last Modified Date : 16/11/2018
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Issue:
Our DevTest users are not able to generate a test detail report. Getting "Failed to get report link" error message from the portal site. 

• Create a mar file.
• Upload mar file via Portal to a project.
• Run test case.
• Choose Reporting and Test case detail, get error.
Resolution:
Added these lines at the end of this file,

{{DEVTEST_HOME}}/webserver/phoenix/phoenix-10.2.4/WEB-INF/classes/application.yml:

zuul:
  host:
    connect-timeout-millis: 10000
    socket-timeout-millis: 60000

Restart the Portal service.

This resolved the issue.
Additional Information:
The issue was coming from the loading timeout. The Portal needs to wait a little more to get the graph from the jasper server. Most of environment won’t takes more than 10 secs, but the your environment takes more time to get the data. We were able to see the zuul time out error in portal.log