Error exporting Investment Hierarchy with Export to Excel Data if hierarchy contains an investment.

Document ID : KB000045208
Last Modified Date : 14/02/2018
Show Technical Document Details


Whilst exporting program with a nested project that has its own children hierarchy on hierarchy tab, Excel Export (Data) will generate an error.

Steps to Reproduce:

1.      1.Home

2. Program List (or any investment type that supports a hierarchy)  

Open a Program (or create a new investment)

4.Click on Hierarchy tab (Or sub-projects tab if it’s a Program or Project)

5.Add a ‘’Master’’ investment (an investment that has its own children hierarchy)

6.Click on Export to Excel (Data)

Expected Result: The view is exported in Excel

Actual Result: The error ‘’Processing another export request. Please try again’’ is displayed.


CA PPM 14.3


Caused by CLRT-80287


This issue has been resolved in CA PPM and CA PPM