Error exporting Investment Hierarchy with Export to Excel Data if hierarchy contains an investment.

Document ID : KB000045208
Last Modified Date : 14/02/2018
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Problem:

Whilst exporting program with a nested project that has its own children hierarchy on hierarchy tab, Excel Export (Data) will generate an error.

Steps to Reproduce:

1.      1.Home

2. Program List (or any investment type that supports a hierarchy)  

3.
Open a Program (or create a new investment)

4.Click on Hierarchy tab (Or sub-projects tab if it’s a Program or Project)

5.Add a ‘’Master’’ investment (an investment that has its own children hierarchy)

6.Click on Export to Excel (Data)

Expected Result: The view is exported in Excel

Actual Result: The error ‘’Processing another export request. Please try again’’ is displayed.

Environment:

CA PPM 14.3

Cause:

Caused by CLRT-80287

Resolution:

This issue has been resolved in CA PPM 14.3.0.8 and CA PPM 14.4.0.3