Ensure that the username and password in the LDAP configuration are correct. To troubleshoot, determine and verify the correct username and password in the LDAP Server by following the steps below:
1. Download and install JXplorer on the CABI server. This will allow connection to the LDAP Server to verify if the LDAP configuration values are correct.
2. When using JXplorer, you need to specify the following:
Host: LDAP HOSTNAME
Port: LDAP port (ex: 389)
BASE DN= <Enter DN used in EEM>
PROTOCOL= <Select LDAP protocol> (ex: LDAPv3)
USER DN= Use the same specified in the EEM LDAP configuration. Remember to use the fully distinguished name when configuring the username. For example,
3. Test the connection to determine if it is successful or not. This will verify if the values given are correct or not. If not, modify the values until the LDAP connection is successful.
4. Once the correct LDAP credentials are determines, continue with the EEM-LDAP integration.