Error: Endpoint cannot be created in this endpoint type. Details: No result until timeout reached.

Document ID : KB000031046
Last Modified Date : 14/02/2018
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Issue: 

In case Enterprise Management (ENTM) is installed on a host that uses Fixed IP address and does not depend upon the DNS for host name resolution, while creating the endpoint may run into the following error message

"Error: Endpoint cannot be created in this endpoint type. Details: No result until timeout reached."

Error.png

In the JBoss server log file would have the following INFO message:

WARN  [com.ca.ppm.managedobjectprovider.impl.AccountPasswordProviderImpl] cannot find jcs for host:<ENTM HOST NAME>
INFO  [com.ca.ppm.connectivity.util.SendJCSMsgToTibcoQueue] retrieve JCS password message body:SSL=no
RESPONSE_CODE=-1
RESPONSE_MSG=cannot find jcs for host:<ENTM HOST NAME>

 

Environment:  

PIM R12.7, R12.8, R12.9
Operating system: Windows 2008, Windows 2012, Redhat Linux

 

Cause: 

The ENTM server name as defined in the “hosts” file would be picked up by the JBoss during startup. In case the host file has the following format

<IP ADDRESS>   <ENTM HOST SHORT NAME>

Where as in the Connector Server configuration, the <ENTM HOST NAME FQDN> has been defined in the Host field.

Since the DNS is not active and the ENTM server can't resolve the SHORT NAME to be same as the FQDN name, hence the endpoint creation fails.

 

Resolution:

Either modify the local hosts file to reflect the FDQN name or Modify the connector sever configuration to reflect the SHORT NAME.

Login to ENTM GUI, Click on "System"-->"Connection Management"-->"Connector Server"-->"Modify Connector Server"

Once on this page, change the hostname to match with the format as provided in the hosts file.