error during pdm_configure for secondary server

Document ID : KB000015414
Last Modified Date : 14/02/2018
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Introduction:

pdm_configure returns the error message

"To configure as secondary server, the primary server host cannot be the local host"

 

Question:

I installed Service Desk on a new server.

When I run pdm_configure to configure this as a secondary server, I get the error message

"To configure as secondary server, the primary server host cannot be the local host"

even the primary server host and the local host I entered are different.

Environment:
USRD 12.9, 14.1, 17.0
Answer:

This error message is misleading. It has nothing to do with the wrong hostnames.

pdm_configure just tries to connect to the Primary Server.

If this is not running, or not reachable in the network, then this error message is returned.