Error during Modeling Gateway export: Error: model at ID <mh> was exported as two different types: com.aprisma.tie.export.DeviceExport com.aprisma.tie.export.ModelExport.

Document ID : KB000004984
Last Modified Date : 14/02/2018
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Issue:

When exporting models with the Modeling Gateway on a new Spectrum 10.1.1.0 system the following error is generated:

Error: model at ID <mh> was exported as two different types:

    com.aprisma.tie.export.DeviceExport

    com.aprisma.tie.export.ModelExport.

 

Cause:

There are unresolved connections showing on the device that is not exported. During an upgrade from Spectrum 9.2.x -> 9.4.x -> 10.x, the unresolved connections are causing issues in the display of off-page-references and connections.  CA Spectrum is not showing the off-page-reference and connections in the topology view, but this connection is still showing in the Neighbors tab.

This causes the export of the unresolved connection to be seen as a model and once the actual device is about to be exported, CA Spectrum thinks there is already a model with this model_handle. 

Resolution:

To clean out this unresolved connection issue hindering the device export, you have to use the following workaround:

- Make sure during Modeling Gateway export that you add the "-debug <debug output file name>" option to see the error message.

- During the export, the model_handle is used next to the error message.  Search for this model_handle in the file created with the debug option that was used.

- You will find at first that this model is exported with ModelExport. Above this message, you will see the model_handle (without "0x" in front) of the device, which it was connected to.

- In the Oneclick console -> Locater search, use the option to search for "Models -> By Model Handle" to find the device. In the Interface tab and the Neighbors tab you should see a "relic" of this "unresolved" connection. Delete the connection to the device that is not exported.

- If you cannot delete the connection (no option showing when right-click), then you need to cut/paste the device you still see the connection for in the Neighbors tab (make sure to do a screen shot, to know where this device was placed in the Topology View). After that you should be able to delete the connection in the Neighbors tab. If the off-page-reference was missing before, it should appear again in the Topology View, before deleting it.