Error during installation of SCM V13 Increment 2 Client

Document ID : KB000007308
Last Modified Date : 14/02/2018
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Issue:
During installation of v13 client, error message pops up:

Error 2727. The directory entry '_467AB6AC663D4E268B2925187D896824' does not exist in the Directory table.
Environment:
CA Harvest SCM v13.0 Increment 2 on Windows
Cause:

When installing the increment you must install the exact same component as was installed for SCM V13 GA release.  With the SCM Client there are two different types - Full Client and Workbench Only.  If you try to install Increment 2 of the wrong type of client you will get an error message like this.

If you installed SCM v13 GA release of the 32-bit Full Client, and then try to install the SCM V13 Increment 2 of the 32-bit Workbench Only client you will see something like this:
Error 2711. The specified Feature name ('<userid>') not found in Feature table

Error_2711.jpg

If you do the opposite, and install the SCM v13 GA release of the 32-bit Workbench Only client, and then try to install the SCM V13 Increment 2 of the 32-bit Full Client you will see something like this:
Error 2727. The directory entry '<long hexadecimal value>' does not exist in the Directory table.

Error_2727.jpg

Resolution:

If you receive the first message beginning with "Error 2711" this means you need to install the CA SCM V13 Increment 2 of the 32-bit Full Client.

If you receive the second message beginning with "Error 2727" this means you need to install the CA SCM V13 Increment 2 of the 32-bit Workbench Only Client.

 

Additional Information:

As always, please contact CA Technologies support for CA Harvest Software Change Manager if you have further questions.