Error during applying patches "Shutting down UpdateService" Permission Denied

Document ID : KB000004782
Last Modified Date : 14/02/2018
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Issue:

When running a patch of Release Automation as a user running the service fails to install patch and fails with error 

"Shutting down UpdateService"

Could not stop daemon.

Update Service Not Stopped. Quitting!

Environment:
Linux
Cause:

The error of stopping the nolio_update_service only occurs when by any chance the permission either on UpdateService directory or on file nolio_update_service is owned by user  other than user running Release Automation Service.

Resolution:

If the user (running DMS server and update service) is having adequate permission on the install directory and on UpdateService directory inside install directory, they should be able to run the patch and they will be able to stop the respective services and retain correct permission.

Below is the check list which should be performed as in most of the cases it was observed this check list items either skipped or missed in total.

  • Both the services i.e. DMS and nolio_update_service get installed at run-levels and it is only done by root or account with same privileges.
  • Prefer to installed patch with user owning RA service
  • Validate service rights (owner) before running the patch
  • Validate RA owner (file system) before patch is installed
  • When we install the product as non-root user, the auto-run services cannot be installed, this required root permissions as explained during installation guides. In this case, we need to make sure that the config files of the service includes the RUN_AS_USER with value so the service that will be triggered as root at host startup will know which owner to use for starting the services

 

Additional Information:

 

 

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