Error: Could not load the avatar image

Document ID : KB000113455
Last Modified Date : 10/09/2018
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Question:
When user selects New User Experience link, user gets Error: Could not load the avatar image. Why?
Answer:
Root Cause: The Test environment was refreshed with Prod. The file could not be retrieved from file store. 
Workaround: In Classic PPM reloaded the picture.