Error configuring jre when installing UIM server

Document ID : KB000004537
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Problem to install UIM version 8.47

I'm getting an error when the UIM server installer tries to configure the jre.

2016-11-04 10:02:46,811 INFO  impl.UIMServerConfigureController:distributePackageDistsrv:2852 [Thread-37]  - ENTER: strPkg: java_jre

Environment:
Windows 2012UIM 8.47
Cause:

The MD5 checksum is wrong.

When you are installing the UIM version 8.47 and you receive this error on the uimserver_ia_install.log

2016-11-04 12:02:30,793 INFO  impl.UIMServerConfigureController:distributePackageDistsrv:2852 [Thread-37]  - ENTER: strPkg: java_jre
2016-11-04 12:02:30,809 DEBUG probe.DistsrvController:distributePackageSynchronous:541 [Thread-37]  - preparing job_add request for job_id: java_jre-1478271750809, job_description: NMS installation, pkg: java_jre, version: null
2016-11-04 12:02:30,809 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-37]  - Sending 'job_add' with sid: q1..., timeout: 120000
2016-11-04 12:02:30,809 ERROR impl.UIMServerConfigureController:run:475 [Thread-37]  - NimException caught
(4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'
    at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:604)
    at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:562)
    at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:170)
    at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:263)
    at com.nimsoft.install.nimcommon.pds.PDSController.sendRequest(PDSController.java:213)
    at com.nimsoft.install.nimcommon.pds.PDSController.sendPDSWithAddr(PDSController.java:136)
    at com.nimsoft.install.nimcommon.pds.PDSController.sendPDSWithAddr(PDSController.java:113)
    at com.nimsoft.install.nimcommon.pds.PDSController.sendWithAddr(PDSController.java:108)
    at com.nimsoft.install.nimcommon.probe.DistsrvController.jobAddPkg(DistsrvController.java:455)
    at com.nimsoft.install.nimcommon.probe.DistsrvController.distributePackageSynchronous(DistsrvController.java:545)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.distributePackageDistsrv(UIMServerConfigureController.java:2863)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.configureJRE(UIMServerConfigureController.java:907)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:532)
    at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:516)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure_postNMSStartupPackages(UIMServerConfigureController.java:533)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure(UIMServerConfigureController.java:489)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.run(UIMServerConfigureController.java:473)
    at java.lang.Thread.run(Unknown Source)
2016-11-04 12:03:17,512 DEBUG impl.UIMServerStartupPanel:btnViewLogActionPerformed:551 [AWT-EventQueue-0]  - strLogFilenamePath: /tmp/ca_uim/uimserver_ia_install.log
2016-11-04 12:03:17,512 INFO  process.NimProcessExecutionUtils:openTxtFile:186 [AWT-EventQueue-0]  - txtFileRef.getPath(): \tmp\ca_uim\uimserver_ia_install.log

Resolution:

Open the support.nimsoft page:

http://support.nimsoft.com/Default.aspx?center=portal/Downloads#uim847

Check the checksum

You can download the:

http://www.winmd5.com/

Open the binary and compare with the MD5 Signature above. You will see the signature will not match.

The  resolution is download the binary again until you match the signature and re install.

The issue will be resolved.