Error configuring Data Engine probe when installing UIM server

Document ID : KB000004661
Last Modified Date : 14/02/2018
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Issue:

Error configuring Data Engine probe when installing UIM server with local Database and set on the DB field the localhost besides server name or ip address.

 

Environment:
Windows 2012 and UIM 8.47
Cause:

When you try to install UIM 8.47 on a local database and configure the server name as localhost you will get this error on the data engine log.

Nov  7 17:02:21:779 [1552] de: ######################## START DATA ENGINE ########################
Nov  7 17:02:21:779 [1552] de: CA Data Engine 8.47 [Aug 19 2016]
Nov  7 17:02:21:779 [1552] de: Copyright (c) 2015, CA. All rights reserved.
Nov  7 17:02:21:779 [1552] de: port=48010 PID=2884 debug=0
Nov  7 17:02:21:779 [1552] de: License SLM-QOS: SLM-QOS/Autogenerated/*/100/07-dec-2016/ATOM IRON HUGH BURT PAN SAIL
Nov  7 17:02:21:779 [1552] de: License SLM-SLA: SLM-SLA/Autogenerated/*/1/07-dec-2016/EVEN ITS LAD FAY FOOL LYNN
Nov  7 17:02:21:779 [1552] de: License SLM-GUI: SLM-GUI/Autogenerated/*/1/07-dec-2016/DRUB COST GOES DAM DOME WHAM
Nov  7 17:02:21:779 [1552] de: SLMFactory::NewSLM - Requesting MS SQL Server
Nov  7 17:03:23:233 [1552] de: [main] Open - 1 errors
Nov  7 17:03:23:233 [1552] de: (1) Open [Microsoft OLE DB Provider for SQL Server] [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
Nov  7 17:03:23:233 [1552] de: COM Error [0x80004005] Unspecified error - [Microsoft OLE DB Provider for SQL Server] [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
Nov  7 17:03:23:233 [1552] de: COM Error [0x800a0e7d] Unknown error 0x800A0E7D - [ADODB.Recordset] The connection cannot be used to perform this operation. It is either closed or invalid in this context.

 

Resolution:

When you are installing the UIM server with local Database on the screen Database Configuration, on the field Database Server Hostname or IP:

Don't use the localhost, you must use the Hostname or IP to solve the installation issue.