Error CMG000008 Failed to initialize the Notification handler

Document ID : KB000004921
Last Modified Date : 14/02/2018
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Issue:

When opening the DSM Explorer following error appears :

 

[CMG000008]

Failed to initialize the Notification handler

 

And DSM Explorer could not be opened.

Cause:

An error occurred in accessing the DSM Notification client component.

Resolution:

1- On ITCM Domain open a cmd prompt with Administrative privileges and execute these commands :

 

caf stop 

camclose 

 

2- Rename the file <CA_Path>\DSM\appdata\cfnotsrvd.dat to cfnotsrvd.bak 

ex : C:\Program Files (x86)\CA\DSM\appdata\cfnotsrvd.bak

 

3- Then execute these commands in the cmd prompt :

cam start -c 

caf start