Error "Can't find bundle for base name ResourceBundle, locale es_ES" when running 'User Authorization for CA SDM' Report using Google Chrome.

Document ID : KB000004308
Last Modified Date : 14/02/2018
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Issue:

Error "Can't find bundle for base name ResourceBundle, locale es_ES" when running 'User Authorization for CA SDM' Report using Google Chrome

 

jasper1.png

Environment:
Service Desk Manager 14.1.03Google ChromeCABI JasperReports 6.2
Cause:

If Spanish language is selected as the preferred language in Google Chrome browser, this error occurs since Jaspersoft is supported only in English.

Resolution:

In Google Chrome, in the right corner navigate to:

1.  Settings
2.  Under Languages click on "Language and Input Settings"
3.  Ensure that Spanish (Latin America) is NOT the preferred language by making sure it is not at the top of the list of user languages.
4.  Click on "DONE"
5.  Delete Google Chrome cache

Note: If issue remains, also delete Tomcat cache on the JasperSoft server by deleting the "catalina" folder (Example path: C:\Program Files\Apache Software Foundation\Tomcat 8.0\Work)