Error adding device to global collection "The model does not exist"

Document ID : KB000008430
Last Modified Date : 14/02/2018
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Issue:

While trying to add a device to various IP domains in Spectrum, I receive the following error:

Error adding device to global collection "The model does not exist".

Environment:
Spectrum integrated with PM on any supported version.Currently we are at Spectrum 10.2.1.
Cause:

This is a known issue.  In PM, it is possible to add the same device, to many IP domains, but in Spectrum, we can only add it to one.  

https://docops.ca.com/ca-spectrum/10-0/en/integrating/ca-performance-management-and-ca-spectrum/troubleshooting-ca-spectrum-and-ca-performance-management-integration

Error When Adding Device to IP Domain 

Symptom: 

I tried to add a device to a CA Performance Center IP domain in OneClick. I received an error message that stated, "The following models could not be added to the Global Collection Domain Name." An additional statement claimed that the models did not exist. But I have verified that the models do exist in the landscape. 

Solution:

You see this message if you attempt to add a device that is already associated with an existing IP domain to another IP domain. This error can occur if, for example, the device was added to the IP domain either manually or dynamically, using a Global Collection rule. The portion of the error message stating that "The model does not exist" is inaccurate. We plan to address this issue in a future version of the CA Spectrum software.

Resolution:

The functionality required to add the same device to multiple IP domains in Spectrum, currently does not exist and we can only add it to one IP Domain.  However we can work around this, by using the Secure Domain Manager (SDC) in Spectrum.  If we need to add the same model to multiple IP domains in Spectrum, we can create multiple SDCs and add the model to IP Domains within them.

Additional Information:

Installing and Configuring Secure Domain Manager Processes

https://docops.ca.com/ca-spectrum/10-2-1/en/managing-network/secure-domain-manager-sdm/installing-and-configuring-secure-domain-manager-processes