I tried to install USRD 14.1. The creation of the MDB (SQL Server) failed with the following error which can be found in the install_mdb.log file:
Msg 5808, Level 16, State 1, >Server Name>\INSTANCE, Line 1
Ad hoc update to system catalogs is not supported.
07-10,14:51:24 Failed to create the database (errorlevel=1)
07-10,14:51:24 Setupmdb_pre exit /B return code=400
07-10,14:51:24 Pre-process failed (errorlevel=400)
07-10,14:51:24 Setupmdb exit /B return code=110
CA Service Desk Manager 14.1
The problem is due to the fact to have 'allow_updates' set to 1 on SQL Server.
To verify that, please run the following query directly on the SQL Server:
sp_configure "Allow Updates"
and verify the value in 'config_value' column; if it is 1, please run the following query:
and then try again to install the mdb.