Error 500 after installing Xtraction 15.1

Document ID : KB000005133
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Error when loading the Xtraction web page for the first time following installation.

 

001.png

Environment:
Service Desk Manager - ANY VERSIONXtraction - ANY VERSION
Cause:

Without all the necessary Web Server (IIS) prerequisites in the Application Development, Xtraction will return errors when trying to connect to the configured app pool.

Resolution:

There are missing prerequisites described in the installation documentation.

 

This image is an example of the necessary prerequisites

002.png

 

On new install please verify ALL prerequisites are installed from the Installation Guide to prevent errors with the configured application pools in IIS.

Additional Information:

Please also review Xtraction community link:

Error 500 after installing Xtraction 15.1