EEP Service does not start.

Document ID : KB000087045
Last Modified Date : 14/04/2018
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Error Message :
Error message in the universe.log:
| 2015-10-06 13:38:38 |ERROR|X|EEP|pid=58955.140288587806464| kTrtAuthRequest | Authentication failed: invalid local key (error -1)
| 2015-10-06 13:38:38 |ERROR|X|EEP|pid=58955.140288587806464| o_sld_auth_client | kTrtAuthRequest in error [-1]

In the result of the gdb command on core file, the following message is present. In this message the IP is used by the EEP service. However, in the netstat result, the machine hosting Dollar Universe has a different IP address.

pszThreadName=0x7fca39e5d3c0 "CnxWorkerPoolThread2",
 puuidSocketId=0x7fca39e1abf0, pszClientSocketId=0x7fca39e1aba0 "e43cb9aa-6bf0-11e5-8cce-2245b4997faa", pszClientIp=0x7fca20000968 "", pszServerIp=0x7fca200009c8 "", iServerPort=10604,
 pcPacketPayload=0x7fca39e16d10 "H1EEPIO", iPacketPayloadSize=42) at /etud_objp/indus/du_as/6.3.21/Linux_26_64/src/k_univ_sur/src/eep_srv/o_eep_impl.c:150


Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :EEP Service does not start.
OS: All
Cause type:
Root Cause: The VM(using the old IP address) was cloned while some applications are running. It is also possible that there was DNS mapping issue.
Please check with your System Administrator on how to make sure the cloned virtual machine only points to the correct IP address.

Fix Status: No Fix
Additional Information:
Workaround :