Enterprise Dashboard and Registry services are not starting

Document ID : KB000009014
Last Modified Date : 14/02/2018
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Enterprise Dashboard and Registry services are not starting and  Customer is getting  the below errors in EnterpriseDashboard Log 

2017-12-13 16:06:51,603Z (16:06) [qtp948391605-82] ERROR org.grails.web.errors.GrailsExceptionResolver - ConverterException occurred when processing request: [GET] /locale/languages 
Unconvertable Object of class: java.util.ArrayList. Stacktrace follows: 
org.grails.web.converters.exceptions.ConverterException: Unconvertable Object of class: java.util.ArrayList 

Caused by: java.net.BindException: Address already in use 
at sun.nio.ch.Net.bind0(Native Method) 
at sun.nio.ch.Net.bind(Net.java:433) 

at org.apache.catalina.connector.Connector.startInternal(Connector.java: 986) 

...........[main] ERROR grails.boot.GrailsApp - Application startup failed 

All Supported DevTest releases.

There were hung DevTest processes running in the background.  When customer tried to restart the Services it would not start properly. 


Stop all the DevTest Components.

1. Execute the below command to make sure no processes are running

>ps -ef | grep Java 

If you still see java processes, use the  Kill -9 <PID> command  to kill the process. 

 2. Go to the /tmp or /temp folder for the Linux machine

Look to see if there is an i4jdaemon file that has EnterpriseDashboardService in the name like for example:

-rw-r--r-- 1 root root 5 Oct 23 07:38 i4jdaemon__opt_ca_lisa_DevTest_bin_EnterpriseDashboardService 

 Delete the file from this folder, you will need to be root permission to do this.

3. Delete the old lisatmp_x.x folder for clean logs.

4. Restart all the components starting with the Enterprise Dashboard.

 Do this command from your DEVTEST_HOME/bin folder to verify the status.

./EnterpriseDashboardService status

 Do the same for the Registry and the other components.