An attempt to start the engine fails immediately and the following message is found in the TRC_CMENGINE.log:
"Unable to Find Manager in Database
All Supported Windows platforms
CA Client Automation 12.8 , 12.9
All Supported versions of MSSQL
The cause of the problem noted in this document can be related to the existence of duplicate rows in the ca_manager table.
A duplicate may be in the form of either rows pointing to the same host or rows with the same domain_uuid.
To check for the above, run the following command via SQL Management Studio and go into SQL Query Analyzer, against the MDB:
select * from ca_manager
Where a duplicate exists, then it will need to be removed by following the steps detailed below:
- Stop caf
- Remove the incorrect entry by using SQL Query Analyzer, using the ca_itrm user account by running one of the following commands:
- Where a duplicate host exists:
DELETE FROM ca_manager WHERE host_name = '<HOST_NAME>'
- Where a duplicate domain_uuid exists:
DELETE FROM ca_manager WHERE domain_uuid = '<DOMAIN_UUID>'
- Restart caf
For more information on supported versions of MSSQL and CA Client Automation please consult our CA Client Automation Compatibility Matrix at this link: