Endevor Web Service fails to start with rc=12

Document ID : KB000028758
Last Modified Date : 14/02/2018
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There can be a problem starting Endevor web services. The Tomcat (WSTOMSTC) started task can show the error 'SPAWN SERFVICE UNAVAILABLE' and Eclipse plug-in will issue rc=12.

The following errors will be in the Tomcat output:

EWS0101I  BEGINNING OF WS ERROR REPORTING EWS0101I  Severe error occurred during STC Spawn processing

EWS0101I  Please examine the causes of this failure and repair                                                        
EWS0422E  Communication Error, CciWebsapi internal code : "-2000" "getConnection

EWS0422E  PRC="8" SRC="23" DRC="-1493172224"              
EWS0422E  Jobname="WSEWSTC" ServerId="                                " 
EWS0422E  CCIMES="SPAWN SERVICE UNAVAILABLE               " 

The SRC="23" indicates that the JobName parm in the ENDEVOR.cfg does not match the SPNPARMS definition in ENF. In the Senarios Guide, note the section "Define the Started Task for Web Services". The label needs to match the JobName parm in the configuration file.