Ended tasks randomly show negative Runtime

Document ID : KB000087354
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
U04006578 RunID '' has not yet been generated. No data available for monitor.

Runtime of objects randomly display negative values in the Activity window / statistics / Process Monitoring view and the above error message is displayed upon trying to display the workflow monitor.

Example:
0EMb0000000IWxI.png

 
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: Tasks started with specific start time and start-type cause log-change, even if the task has already ended. In this case, the run-time of the task shows negative values.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s) : Automation Engine Server & Initial data

Automation Engine 12.1.0 - Available
Automation Engine 12.0.3 - Available
Automation Engine 11.2.6 - Available
Additional Information:
Workaround :
N/A