EMS probe 10.2.0 unable to start

Document ID : KB000123170
Last Modified Date : 19/12/2018
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Issue:
The ems probe version 10.2.0 do not start.

error:

Dec 17 15:36:54:755 [main, ems] stderr: (2) communication error, I/O error on nim session (C) com.nimsoft.nimbus.NimNamedClientSession(Socket[addr=/10.1xx.3.1xx,port=480xxx,localport=xxxxxx]): Read timed out
Dec 17 15:36:54:755 [main, ems] stderr: at com.nimsoft.nimbus.NimSessionBase.recv(NimSessionBase.java:944)
Dec 17 15:36:54:755 [main, ems] stderr: at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:590)
Dec 17 15:36:54:755 [main, ems] stderr: at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:573)
Dec 17 15:36:54:755 [main, ems] stderr: at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:173)
Dec 17 15:36:54:755 [main, ems] stderr: at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:264)
Dec 17 15:36:54:755 [main, ems] stderr: at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:219)
Dec 17 15:36:54:755 [main, ems] stderr: at com.nimsoft.nimbus.client.core.NimbusProbe.invokeCommand(NimbusProbe.java:68)
Dec 17 15:36:54:755 [main, ems] stderr: at com.nimsoft.events.probe.EMSProbe.cleancache(EMSProbe.java:188)
Dec 17 15:36:54:755 [main, ems] stderr: at com.nimsoft.events.probe.EMSProbe.main(EMSProbe.java:78)




 
Environment:
UIM 9.02
ems 10.2.0
Cause:
The ems probe fails to start in UIM domain with HA probes installed.
Resolution:
The hotfix ems-10.2.0-H2.zip resolves this issue
 
Additional Information:

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html