EMS probe consumes High CPU

Document ID : KB000095058
Last Modified Date : 01/08/2018
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Issue:
When the axagateway probe is enabled, the ems probe java process consumes all available CPU on the UMP/Primary HUB. Heap dumps are enabled and taken with ems probe showing 85% of CPU.
Environment:
  • UIM 8.5.1
  • Win2012
  • ems - 10.17 
  • axa gateway - 1.21 
Cause:
The problem is caused by an old version of the axa gateway probe.
Resolution:
The 1.2.2 axa gateway patch resolves the issue.

Upgrade the axa gateway probe to version 1.22.