Emailgtw not working with Exchange Settings

Document ID : KB000007812
Last Modified Date : 14/02/2018
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Issue:

When configuring emailgtw with a Windows Service account to send emails via exchange the test button continues to show red.

 

We see the following in the logs

CreateProcessAsUserFailed - error code(1314)

Environment:
CA Unified Infrastructure Management (UIM) 8.4x and aboveEmailgtw 2.82 and above
Resolution:

The account that is being used does not have correct permissions.

 

This can be resolved by adding "Replace a process level token" right to that user and then restart the server.

The issue should be resolved after the restart.