Customers want to customize the email templates as per their need and wordings and we provide a way to achieve that by modifying a properties file inside product.
There is a properties file called as jspStrings_en.properties which can be found at the following location -- <Appserver Home>/webapps/arcotafm/WEB-INF/classes/ . For Instance in Tomcat application server case the location would be like this:
Open the jspStrings_en.properties file and look for section "Email Template Configuration". This section contains out of the box email templates and modify this as per the need.