Email bodies containing non-English language characters appears garbled.

Document ID : KB000108553
Last Modified Date : 10/08/2018
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Issue:
Email events with the body content in Korean or other Far-Eastern languages encoded with ISO standard instead of the UTF-8 encoding appear distorted or garbled in the CA Data Protection iConsole search results window.

Example:
Garbled Text:
Garbled text

Expected Results:

Expected Results
Environment:
CA Data Protection 15.2
Cause:
The cause of this issue is the use of an email body section with a specific non-English code page (for example 1252) being to translated to a unicode text format, resulting in the wrong text being displayed. 
Resolution:
FIX:SO04924 (incorporating Web_15.20_HF0190.zip) 

 After applying this fix, iConsole search results showing email events with body content encoded with ISO standards for far-east languages rendered properly.

FIX:SO04924 is available to download from the CA Support Portal (http://support.ca.com)


******* NOTE ********
This issue was previously reported as fixed by FIX:SO04731 (incorporating Web_15.2_HF0188), but that fix has now been withdrawn and replaced by FIX:SO04924

 
Additional Information:
Orchestria, Orchestria EPM, ORchestria APM, CA DLP and CA DataMinder are all brand names for the product known as CA Data Protection.