Email automatically generated based on scheduled report

Document ID : KB000112230
Last Modified Date : 27/08/2018
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Question:
How do we resolve the following error that we receive via email, when a scheduled report runs:

"JasperReports Server encountered an error while generating this report.  Please contact your system administrator."
Answer:
In order to resolve this issue, you need to run the following commands:

admin update jasperParameters
admin jaspersoft syncPPMContext -userName superuser -password superuser

Note: Running these commands do not require any application down time.