Email Alerts Item URL Object not Showing Correct IP Address

Document ID : KB000111901
Last Modified Date : 22/08/2018
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Issue:
We have set up email alerts for Performance Center, however the Item URL object doesn't have the correct IP address to the server.

Below is what we get in an email:
Link to Performance Center: http://192.168.1.100:8181/pc

This should be:
Link to Performance Center: http://86.75.3.09:8181/pc

Or the fully qualified domain name:
Link to Performance Center: http://fully.qualified.hostname.abc.com:8181/pc 
Resolution:
When Performance Center ascertains the IP Address of itself, if there is more than one NIC or address configured it may pull the incorrect one.  In this case, the example system has two:

86.75.3.09 & 192.168.0.100

To remedy this you need to do the following:

1. Access the SsoConfig utility
/opt/CA/PerformanceCenter/SsoConfig
Note: You will need Root or sudo access

2. Choose option 1. CA Performance Center
3. Choose option 3. Performance Center
4. Review the configuration, specifically Web Service Host and Web Site Host, if these are the incorrect, 192.168.x.x address like in this example you will need to update them

To Update Web Service Host to 86.53.0.9 you would:

1. Access the SsoConfig utility
/opt/CA/PerformanceCenter/SsoConfig
Note: You will need Root or sudo access

2. Choose option 1. CA Performance Center
3. Choose option 3. Performance Center
4. Choose option 1. Remote Value
5. Choose option 2. Web Service Host:
6. Type in a u for update
7. Enter the proper address and hit enter
8. Choose option 7. Web Site Host:
9. Type in a u for update
10. Enter the proper address and hit enter
11. Restart CAPC processes 

Stop:
systemctl stop caperfcenter*

Start:
systemctl start caperfcenter_eventmanager caperfcenter_sso caperfcenter_devicemanager; sleep 20; systemctl start caperfcenter_console