Elements Missing from TopN reports

Document ID : KB000004395
Last Modified Date : 14/02/2018
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Issue:

Some elements are missing when we run a TopN reports on group. For e.g. when a TopN report is run on GroupA with 15 elements in it, you would get only 10 elements listed in the report.

Environment:
All eHealth version installed on any supported OS
Cause:

eHealth TopN reports are designed to exclude elements from it, if they do not have any data in them for the period a report is run.

If report is ran for previous 7 days and there is no data in the 5 out of 15 elements, then you will get only 10 elements listed in report. Similarly, if there is even 1 day of data in report for an element in previous days, then it will be listed in the report.

Resolution:

This functionality is working as designed, but following steps can be taken to resolve the problem:

1. Resolve polling errors for the elements that does not have any data in them

2. Retire / Delete those elements, if they are no longer required to be polled or not accessible

3. Remove them from the group