In some rare cases you may find that the EiamAdmin user is no longer available in CA Directory.
This may come up when you try to register an application to EEM or maybe you just tried to log in to EEM and you are unable to. In this case you might normally then follow the knowledge article TEC562210 to reset the EiamAdmin password. During the course of performing those steps, you find once logged in to CA Directory using Jxplorer, the EiamAdmin user does not exist.
The following are steps to restore this user.
1. Copy the following into a text file
pozLink: cn=EiamAdmin, cn=Admins, cn=Entities, cn=iTechPoz
Name this file "file.ldif" (no quotes, and make sure the extension is ldif and NOT .txt)
2. Open a command window and navigate to the location where you saved the file.ldif, then run the following command
dxmodify -a -h <hostname>:509 -f file.ldif
This will load the EiamAdmin user information into the CA Directory database.
3. After you do this, from a command line run the following
dxserver init itechpoz
4. Using TEC562210 as a guideline, update the EiamAdmin user's password. Just double click on the userPassword field
You should now be able to log back in to EEM as the EiamAdmin user, with the password you just created.