EiamAdmin Account Repeatedly Locks in EEM After Password Change

Document ID : KB000007731
Last Modified Date : 14/02/2018
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Issue:

The password for the EiamAdmin user was recently changed in EEM. The EEM configuration for WAAE and WCC were updated to reflect the change. However, the account still gets locked repeatedly. This indicates that something is still trying to connect to the EEM server with the old password for EiamAdmin. The only applications registered with the impacted EEM server are WAAE and WCC.

Resolution:

In WAAE, there are two separate components that connect directly with EEM. These are the Application Server and the Web Server. They each have their own EEM configuration that must be updated if the EiamAdmin account password changes.

For the Application Server, the changes are made using the autosys_secure utility.

For the Web Server, you must update the <Password></Password> tag in the $AUTOUSER/eiam.ws.config file. Please follow the following steps to perform this update...

1. Shut down the WAAE Web Server service

2. Run $AUTOSYS/bin/safex -munge password (replace password with the new EiamAdmin password)

3. Copy the output from step 2 and open $AUTOUSER/eiam.ws.config for editing. Find the <password></password> tag and replace the value with the new munged password.

4. Save the eiam.ws.config file and restart the WAAE Web Server service.