eHealth Reports hanging

Document ID : KB000072514
Last Modified Date : 02/03/2018
Show Technical Document Details
Issue:
When attempting to run reports in eHealth or through the Spectrum integration the reports simply hang and ultimately time out
Environment:
Any version of eHealth
Cause:
The following error was seen in the report log: nhiReport: error while loading shared libraries: libXm.so.4: cannot open shared object file: No such file or directory.  This indicates the openmotif libraries are either missing or corrupt
 
Resolution:
The libraries must be installed.  To do this you can do the following:
  • yum install openmotif.x86_64
  • yum install openmotif.i686
After doing this the eHealth system must be rebooted.  You should now be able to run reports successfully