eHealth Reports hanging

Document ID : KB000072514
Last Modified Date : 02/03/2018
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When attempting to run reports in eHealth or through the Spectrum integration the reports simply hang and ultimately time out
Any version of eHealth
The following error was seen in the report log: nhiReport: error while loading shared libraries: cannot open shared object file: No such file or directory.  This indicates the openmotif libraries are either missing or corrupt
The libraries must be installed.  To do this you can do the following:
  • yum install openmotif.x86_64
  • yum install openmotif.i686
After doing this the eHealth system must be rebooted.  You should now be able to run reports successfully