eHealth installation fails, after unzipping install packages with Winzip

Document ID : KB000033150
Last Modified Date : 14/02/2018
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Symptom:

eHealth installation fails, after unzipping installation packages with Winzip

Environment:

eHealth 6.3.2.x on Windows 2008 or 2012

Cause:

        WinZip fails to unzip all required files for installation of ORACLE Update 11.2.0.4

        
On Windows systems where WinZip is used to unpack the ORACLE 11.2.0.4 update (RO79855) not
        all the required files are unpacked causing the update to fail leaving the ORACLE RDBMS
        software in an unusable state.

Resolution:

 We have tested a few alternative unzip utilities that worked in-house to unpack all the files in the kit:

7-zip
WinRar
PeaZip.

It is recommended that customers use a zip utility other than Winzip to unpack this kit and manually
examine the contents for the files indicated below.  

Unzip installation packages using one of the above utilities

Check that the Oracle Update Media has extracted correctly look in:

"PACKAGES\OraPatchSet\stage\Components\oracle.sysman.plugin.db.main.agent\11.2.0.4.0\1\DataFiles"

Ensure filegroup1.jar through filegroup27.jar files are present.
If not present the upgrade or new install will fail