eHealth Discovery did not Complete. No log Result for DCI Merge

Document ID : KB000029110
Last Modified Date : 14/02/2018
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Problem:

When trying to merge the discover data in a dci file to the eHealth database, the merge generates duplicate errors even on a freshly installed eHealth system:

Example:

DccAgent: duplicate Physical Addresses detected - 00:00:00:00:00:00 (Example Address)
DccAgent: duplicate Physical Addresses detected - 00:00:00:00:00:00 (Example Address)

Environment:

eHealth 6.2.x
All supported platforms

Cause: 

It could be that the device is in a cluster running VM with multiple IPs and using the same NIC interface.

Warning: Invalid discover policy name 'Naming'.
Warning: Duplicate devices in configuration:
'{000000.000.053351sdfg.gfgf1f|},
{000d000.0000.0000.0000
{0fdfdfdfexample0000Exampleee'.

eHealth generated a log file (name: '/opt/ehealth/log/discoverInteractive.12.21.2012.114101.log'). Example:

Error: Invocation of command 'nhiDciMerge' failed.

Resolution:

  1. In OneClilck, go to the Policy in use

  2. Add the following parameter:

    ignoreAddrClouds

  3. Save the changes

  4. Rediscover the device system.