eHealth 6.3.3 Potential Performance Problem

Document ID : KB000011916
Last Modified Date : 14/02/2018
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The purpose of this article is to inform you of a potential problem that has been recently identified with CA eHealth®.  Please read the information provided below and follow the instructions in order to avoid being impacted by this problem.  

Our stress testing has uncovered a potential polling performance problem for customers running CA eHealth 6.3.3 on Windows. The problem has been traced to a change made by Oracle to Optimization in Oracle12c. This problem does not impact Linux or Solaris based installs.



The problem as seen in our lab introduced longer than normal polling cycles. CA eHealth instances with large numbers of elements being polled are more likely to notice the impact.  Some configurations will not see a noticeable degradation in polling performance.


Product Affected: CA eHealth Release: 6.3.3OS: Windows (only)

CA Engineering has developed a patch based on the October Oracle CPU and recommends the installation of the patch under two conditions:


1. Customers who are impacted by severe poll time increases and polling overruns after upgrading to eHealth 6.3.3 install the patch and apply the post install steps to activate the fix.


2. Customers who regularly install the Oracle CPU’s on a quarterly basis should apply the post install steps to activate the fix.




Additional Information:

The patch and post install instructions are available for download, please contact CA Support to request the patch and instructions.