When installing eHealth 6.3.2.x on a Windows 2008 R2 or Windows 2012 server the Oracle application installs successfully, but then it cannot create the database and the installation fails.
When reviewing the installation logs in %NH_HOME%/log/install, the CreateDb_v.log file contains the following error:
nhCreateDb FAILED: log file is FAR TOO SMALL (297 vs 15000+ lines)
The numbers in parenthesis may vary but the error is otherwise identical.
- Completely uninstall eHealth and Oracle, as per the instructions in the Appendix of the eHealth Installation Guide.
- Remove any Powershell path entries in the PATH environment variable.
- Install the root certificate UTN-USERFirst-Object.p7b on the server. The certificate and installation instructions are provided in the attachments at the end of this document.
- Reboot the server, then start the fresh installation again.
The root certificate is a third party object not created by CA Technologies that we provide here for your convenience. It resolves a problem found with MKS Nutcracker on Windows servers. Encountering this problem usually indicates the the Windows operating system missed one or more security updates in the past.