eHealth 6.3 download, install and upgrade instruction

Document ID : KB000050274
Last Modified Date : 14/02/2018
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Solution:

CA eHealth r6.3 does not provide a Service Pack type of kit as it did in r6.2.2 and older. To upgrade eHealth r6.0.x, or r6.1.x through r6.2.x to r6.3, use the InstallPlus Kit. InstallPlus installs the base r6.3 RTM kit in a new location as an upgrade installation. No patch and certification kits are available for r6.3, and installing r6.3 on top of previous ehealth versions is not allowed. This kb solution provide the information regarding files you need to download and it also provides the procedure for r6.3 fresh installation and 6.3 upgrade installation.

Warning: Before installing CA eHealth on Windows, stop or disable followings applications or window services if they are installed on your system

  • CA DAI Server
  • CA DSM r11 Common Application Framework
  • CA Message Queuing Server
  • CA Pest Patrol Realtime Protection Service
  • CA Unicenter NSM Systems Performance Agent for UAM
  • Windows Management Instrumentation (WMI) Service

The Service status of the WMI service must be stopped, and the Startup type of the WMI service must be Disabled, before you start the CA eHealth installation. The Oracle patch upgrade portion of the installation may fail if the WMI service is not stopped. Also, disable all antivirus programs running on your system. You cannot install CA eHealth on a system that has McAfee 8.0 or PowerShell installed.

One: Upgrading from 6.0.x to 6.3.0 on Solaris (6.3 upgrade installation)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: Sol

  6. Click GO, then download each of the following zip files

    GEN08104926E.ZIP - CA_eHealth_630_Solaris.zip
    GEN08104956E.ZIP - CA_eHealth_630_Oracle_10204_Base_Solaris.zip
    GEN08105023E.ZIP - CA_eHealth_630_Oracle_10204_Update_Solaris.zip

Upgrade Installation Procedure

Warning: If you are upgrading from ehealh 6.0.x to 6.3.0, the 6.0 must be on Oracle 9.2.0.8 before starting ehealth upgrade. If not, patch Oracle to 9.2.0.8 first

  1. Create a directory named 6.3_download and three subdirectories each named as eh630, OracleBase and OracleUpdate on a disk where ehealth 6.3 will be installed

  2. Copy GEN08104926E.ZIP, GEN08104956E.ZIP and GEN08105023E.ZIP to eh630, OracleBase and OracleUpdate respectively, and then unzip each of them

  3. cd to eh630, and run ENU_630_SOL_00_PLUS.sh to extract INSTALL.NH

  4. Run INSTALL.NH created from step 3 to start 6.3 fresh installation or 6.3 upgrade installation on a new location

  5. When prompted enter location of the OracleBase (full path of OracleBase directory) and then location of oracleUpdate (full path of OracleUpdate directory)

  6. Follow online interactive instruction to complete the upgrade and fresh installation

Two: Upgrading from 6.0.x to 6.3.0 on Windows 2003 (6.3 upgrade installation)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: Windows2003

  6. Click GO, then download each of the following zip files

    GEN08103757E.ZIP - CA_eHealth_630_Windows2003.zip
    GEN08104002E.ZIP - CA_eHealth_630_Oracle_10204_Base_Windows2003.zip
    GEN08104035E.ZIP - CA_eHealth_630_Oracle_10204_Update_ Windows2003.zip

Upgrade Installation Procedure

Warning: If you are upgrading from ehealh 6.0.x to 6.3.0, the 6.0 must be on Oracle 9.2.0.8 before starting ehealth upgrade. If not, patch Oracle to 9.2.0.8 first

  1. Create a folder named 6.3_download and three sub folders each named as eh630, OracleBase and OracleUpdate on a drive where ehealth 6.3 will be installed

  2. Copy GEN08103757E.ZIP, GEN08104002E.ZIP and GEN08104035E.ZIP to eh630, OracleBase and OracleUpdate respectively, and then unzip each of them

  3. Go to eh630, and run ENU_630_WIN_00_PLUS.exe to extract InstallPLus setup.exe

  4. Run setup.exe created from step 3 to start 6.3 fresh installations or 6.3 upgrade installations

  5. When prompted enter the location of the OracleBase (full path of OracleBase directory) and then the oracleUpdate (full path of OracleUpdate directory)

  6. Follow the online interactive instruction to complete the upgrade and fresh installation

Three: upgrading from 6.1.x through 6.2.0 to 6.3.0 on Solaris (6.3 upgrade installation)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: Sol

  6. Click GO, then download each of the following zip files

    GEN08104926E.ZIP - CA_eHealth_630_Solaris.zip
    GEN08105023E.ZIP - CA_eHealth_630_Oracle_10204_Update_Solaris.zip

Upgrade Installation Procedure

  1. Create a directory named 6.3_download and two subdirectories each named as eh630 and OracleUpdate on a disk where ehealth 6.3 will be installed

  2. Copy GEN08104926E.ZIP and GEN08105023E.ZIP to eh630, OracleUpdate respectively, and then unzip each of them

  3. cd to OracleUpdate and unzip 10204PatchSet_tar.zip, then follow the readme file to patch Oracle

  4. cd to eh630, and run ENU_630_SOL_00_PLUS.sh to extract INSTALL.NH

  5. Run INSTALL.NH created from step 4 to start 6.3 upgrade installation on a new location, note please don't install 6.3 on top of previous ehealth version

  6. Follow the online interactive instruction to complete the upgrade and fresh installation

Four: Upgrading from 6.1.x through 6.2.0 to 6.3.0 on Windows 2003 (6.3 upgrade installation)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: Win2003

  6. Click GO, then download each of the following zip files

    GEN08103757E.ZIP - CA_eHealth_630_Windows2003.zip
    GEN08104035E.ZIP - CA_eHealth_630_Oracle_10204_Update_Windows2003.zip

Upgrade Installation Procedure

  1. Create a folder named 6.3_download and two sub folders each named as eh630 and OracleUpdate on a drive where ehealth 6.3 will be installed

  2. Copy GEN08103757E.ZIP and GEN08104035E.ZIP to eh630 and OracleUpdate respectively, and then unzip each of them

  3. Go to OracleUpdate folder, and follow the readme file to install Oracle patch

  4. Go to eh630 folder, and run ENU_630_WIN_00_PLUS.exe to extract InstallPLus setup.exe

  5. Run setup.exe created from step 4 to start 6.3 upgrade installation on a new location, note please don't install 6.3 on top of the previous ehealth version

  6. Follow the online interactive instruction to complete the 6.3 upgrade installations

Five: Upgrading from 6.2.1 through 6.2.2 to 6.3.0 on Solaris (6.3 upgrade installation)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: Sol

  6. Click GO, then download each of the following zip files

    GEN08104926E.ZIP - CA_eHealth_630_Solaris.zip

Upgrade Installation Procedure

  1. Create a directory named 6.3_download and one subdirectories named as eh630 on a disk where ehealth 6.3 will be installed

  2. Copy GEN08104926E.ZIP to eh630, and then do the unzipping

  3. cd to eh630, and run ENU_630_SOL_00_PLUS.sh to extract INSTALL.NH

  4. Run INSTALL.NH created from step 3 to start 6.3 upgrade installation on a new location, note please don't install 6.3 on top of previous ehealth version

  5. Follow the online interactive instruction to complete the upgrade and fresh installation

Six: upgrading from 6.2.1 through 6.2.2 to 6.3.0 on Windows 2003 (6.3 upgrade installation)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: Win2003

  6. Click GO, then download each of the following zip files

    GEN08103757E.ZIP - CA_eHealth_630_Windows2003.zip

Upgrade Installation Procedure

  1. Create a folder named 6.3_download and one sub folder named eh630

  2. Copy GEN08103757E.ZIP to eh630, and then unzip it

  3. Go to eh630 folder, and run ENU_630_WIN_00_PLUS.exe to extract InstallPLus setup.exe

  4. Run setup.exe created from step 3 to start 6.3 upgrade installation on a new location, note please don't install 6.3 on top of the previous ehealth version

  5. Follow the online interactive instruction to complete the 6.3 upgrade installations

Seven: Fresh 6.3 installation on Solaris (6.3 fresh installation)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: Sol

  6. Click GO, then download each of the following zip files

    GEN08104926E.ZIP - CA_eHealth_630_Solaris.zip
    GEN08104956E.ZIP - CA_eHealth_630_Oracle_10204_Base_Solaris.zip
    GEN08105023E.ZIP - CA_eHealth_630_Oracle_10204_Update_Solaris.zip

Fresh Installation Procedure

  1. Create a directory named 6.3_download and three subdirectories each named as eh630, OracleBase and OracleUpdate on a disk where ehealth 6.3 will be installed

  2. Copy GEN08104926E.ZIP, GEN08104956E.ZIP and GEN08105023E.ZIP to eh630, OracleBase and OracleUpdate respectively, and then unzip each of them

  3. cd to eh630, and run ENU_630_SOL_00_PLUS.sh to extract INSTALL.NH

  4. Run INSTALL.NH created from step 3 to start 6.3 fresh installations or 6.3 upgrade installations on a new location

  5. When prompted enter location of the OracleBase (full path of OracleBase directory) and then location of oracleUpdate (full path of OracleUpdate directory)

  6. Follow online interactive instruction to complete the upgrade and fresh installation

Eight: Fresh 6.3 installation on Windows 2003 (6.3 fresh installation)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: Windows2003

  6. Click GO, then download each of the following zip files

    GEN08103757E.ZIP - CA_eHealth_630_Windows2003.zip
    GEN08104002E.ZIP - CA_eHealth_630_Oracle_10204_Base_Windows2003.zip
    GEN08104035E.ZIP - CA_eHealth_630_Oracle_10204_Update_ Windows2003.zip

Fresh Installation Procedure

  1. Create a folder named 6.3_download and three sub folders each named as eh630, OracleBase and OracleUpdate on a drive where ehealth 6.3 will be installed

  2. Copy GEN08103757E.ZIP, GEN08104002E.ZIP and GEN08104035E.ZIP to eh630, OracleBase and OracleUpdate respectively, and then unzip each of them

  3. Go to eh630, and run ENU_630_WIN_00_PLUS.exe to extract InstallPLus setup.exe

  4. Run setup.exe created from step 3 to start 6.3 fresh installations or 6.3 upgrade installations

  5. When prompted enter the location of the OracleBase (full path of OracleBase directory) and then the oracleUpdate (full path of OracleUpdate directory)

  6. Follow the online interactive instruction to complete the upgrade and fresh installation

Nine: Fresh 6.3.0 install on Windows 2008 (6.3 fresh installations)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: win2008

  6. Click GO, then download each of the following zip files

    GEN08104113E.ZIP - CA_eHealth_630_Windows2008.zip
    GEN08104153E.ZIP - CA_eHealth_630_Oracle_10204_Base_Windows2008.zip
    GEN08104230E.ZIP - CA_eHealth_630_Oracle_10204_Update_Windows2008.zip

Fresh Installation Procedure

  1. Create a folder named 6.3_download and three sub folders each named as eh630, OracleBase and OracleUpdate on a drive where ehealth 6.3 will be installed

  2. Copy GEN08104113E.ZIP, GEN08104153E.ZIP and GEN08104230E.ZIP to eh630, OracleBase and OracleUpdate respectively, and then unzip each of them

  3. Go to eh630, and run ENU_630_WIN2008_00_PLUS.exe to extract InstallPlus setup.exe

  4. Run setup.exe created from step 3 to start 6.3 fresh installations

  5. When prompted enter the location of OracleBase (full path of OracleBase directory) and then location of oracleUpdate (full path of OracleUpdate directory)

  6. Follow online interactive instruction to complete the fresh installation

Ten: Fresh 6.3.0 installation on Linux (6.3 fresh installation)

Download Procedure

  1. Go to https:/support.ca.com, provide your user and password

  2. Double click download Center on the left

  3. Select Product Name: eHealth E2E Console - MULTI-PLATFORM

  4. Select Release: 6.3

  5. Select Gen Level: LNUX

  6. Click GO, then download each of the following zip files

    GEN08105511E.ZIP - CA_eHealth_630_Linux.zip
    GEN08105536E.ZIP - CA_eHealth_630_Oracle_10204_Base_Linux.zip
    GEN08105609E.ZIP - CA_eHealth_630_Oracle_10204_Update_Linux.zip

Fresh Installation Procedure

  1. Create a directory named 6.3_download and three subdirectories each named as eh630, OracleBase and OracleUpdate on a disk where ehealth 6.3 will be installed

  2. Copy GEN08105511E.ZIP, GEN08105536E.ZIP and GEN08105609E.ZIP to eh630, OracleBase and OracleUpdate respectively, and then unzip each of them

  3. cd to eh630, and run ENU_630_LUX_00_PLUS.sh to extract INSTALL.NH

  4. Run INSTALL.NH created from step 3 to start 6.3 fresh installation

  5. When prompted enter the location of OracleBase (full path of OracleBase directory) and then location of oracleUpdate (full path of OracleUpdate directory)

  6. Follow online interactive instruction to complete the fresh installation