This article will discuss how to install the libraries needed to install EEM on a 64 bit Linux operating system.
While running the EEM installer on a Linux 64 bit system, you may encounter the following error:
Error : Sanity test failed
This platform is not supported or the runtime libraries are missing on the system.
This error occurs because EEM is a 32 bit application and requires the 32 bit versions of certain libraries to be installed on your operating system. If you encounter the above error, please try the following:
- Run: yum list libstdc++ and check that you have the library "libstdc++.x86_64 4.4.4-13.el6"
- If the above library is not available, enter this command:
- yum install libstdc++.i686
- Retry the install
If this does not help, relevant EEM installation logging occurs at:
The eiam-install.log in particular should indicate what libraries are missing.
Reach out to CA Support at support.ca.com if you need assistance with these files.