EEM error EE_AUTHFAILED Authentication Failed

Document ID : KB000029812
Last Modified Date : 14/02/2018
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While trying to login to EEM, I receive the following error message:


EE_AUTHFAILED Authentication Failed

ISE_BACKENDDOWN backend is down


When I run "dxserver start all", I receive the error:


itechpoz inconsistent


Problem can be related to remaining files under %DXHOME%\pid directory


The solution is to proceed by the following steps to resolve the issue


1.    Open a command prompt window and type:


dxserver stop all


This step is not necessary if dxserver does not run


2.    Then go to %DXHOME%\pid directory and remove all the  files under that directory


3.    Then restart dxserver by using the following command:


dxserver start all


Problem was resolved by applying the solution.