The integration between CA Service Desk Manager (SDM) and CA Process Automation (PAM) stopped working after customer performed the following actions:
- Changed the password from SDM integration user with PAM in LDAP;
- Adjusted the caextwf_ws_password option in CA IT PAM Workflow settings;
- A quick test showed all was working: he was able to edit a Workflow Task and access the PAM folder where the process definition is created in PAM.
However, after some time using SDM, the tickets running with Categories or Areas integrated with PAM were not getting the Tasks created.
The following errors were in the stdlog files:
pdm_proctor_nxd 4212 SIGNIFICANT STDIO 0 EE_AUTHFAILED Authentication Failed
spelsrvr:primary: 5020 ERROR macro.spl 1017 Error creating ITPAM workflow (/MYFOLDER/process/notify_ticket_solution): Error using
EEM at mysdmserver EE_AUTHFAILED Authentication Failed
CA Service Desk Manager r12.9 and 14.1 Advanced Availability
Although the configuration of caextwf_ws_password doesn't require a SDM recycle, as well as the test ran showed the new password was being recognized by SDM, a failover is necessary so all caches are equalized.