ECCCallbackURL default property in customer.config not set

Document ID : KB000087659
Last Modified Date : 14/04/2018
Show Technical Document Details
Affects Release version(s): 6

Error Message :
ARA cannot be accessed by this URL – please contact your Administrator

The ECCCallbackURL in the ARA customer.config is not set by default. 

Therefore, the links that are sent out for approvals don’t work as expected and lead to error messages like: 
“ARA cannot be accessed by this URL – please contact your Administrator”

  1. Use the One Installer to install AE and ARA.
  2. Check the value ECCCallbackURL the ARA customer.config file to see if there is a value.
Cause type:
Root Cause: The URL ECCCallbackURL in the customer.config file is not set by default.
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Application Release.Automation 6.0.0 - Available
Additional Information:
Workaround :
Modify the customer.config manually as the following: