ECC Login page doesn't load, the icon just 'spins'

Document ID : KB000090294
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
ECC Login page doesn't load, the icon just 'spins'
Resolution:

Symptoms

Using IE 8 or later
 

Attempting to load the ECC Login page and the page never loads.

Able to load the Tomcat Admin page, so we know there's no issue connecting to the Server on port 8080.


Cause

In most cases, Compatibility Mode is turned on for Intranet Sites. The ECC is built for IE 9, so if compatibility mode is turned on, IE tries to load it as a IE 8 page and is unable to.


Resolution

In the Browser Window:

Press Alt > Tools > Compatibility View Settings
uncheck 'Display * in compatibility View'