E190098 Application server connection validation exception: HTTP 403

Document ID : KB000073117
Last Modified Date : 08/08/2018
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Issue:
The following error appears on the CA Workload Control Center Configuration tab while validating the server connection which has a Web services URL updated.
Error: E190098 <ServerName> (web services validation) - A connection exception was encountered: HTTP 403.
Confirmation: I190220 The CSAM is configured properly for the ports 9000, 49152.

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Environment:
CA Workload Automation AE 11.3.6 SP7
CA Workload Control Center 11.4 SP6
Cause:
The monitor id specified in the configuration tab does not have appropriate privilege to use the Workload Automation AE Web services
Resolution:
The monitor id needs access to the CA Workload Automation AE Web Services. The CA Embedded Entitlement Manager controls the access and privileges
  • Login to the Application: WorkloadAutomationAE in CA Embedded Entitlement Manager as user: EiamAdmin
  • Search for the monitor id user under Manage Identities.
  • Click on the user to populate the details.
  • Click on "Add Application User Details" then search for Application group  "WorkloadAutomationAEWebService" under Application Group Membership.
  • Assign the group membership to the user and click on Save.
Go to the CA Workload Control Center Configuration tab and validate to see the confirmation.

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Additional Information: