E122205 Job was not found or permission to access was denied.

Document ID : KB000007683
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Jobs not found in Quickview tab for specific users. Following error message is shown:

E122205 Job was not found or permission to access was denied

Environment:
CA WCC R11.4 onwards
Cause:

Below error found from quickview log:

com.ca.uejm.adapter.AdapterException: E122205 Job JB****** was not found or permission to access was denied.

EEM External security subsystem does not trust non-local windows users and fails users when authenticated.

Resolution:

In the above scenarios, follow below modifications to resolve the access issue:

1. Log in to CA Workload Automation Server.

2. Execute "autosys_secure -s" on command prompt.

D:\>autosys_secure -s

CA WAAE Security Utility

CAUAJM_I_60151 Instance security is set to CA EEM.

CAUAJM_I_60228 CA EEM server: <EEM Hostname>
CAUAJM_I_60342 Unauthenticated user mode: OFF

D:\>

3. Verify in which unauthenticated mode set to.

4. Change the Unauthenticated Mode to TRUSTALL

Below procedure to change, execute autosys_secure:

CA WAAE Security Utility

Please select from the following options:
[1] Revert to NATIVE instance security.
[2] Manage CA EEM security settings.
[3] Change database password.
[4] Change remote authentication method.
[5] Manage users.
[6] Get encrypted password.
[0] Exit CA WAAE Security Utility.
>  2

Manage CA EEM security settings

Please select from the following options:
[1] Manage CA EEM server settings.
[2] Manage cached credentials.
[9] Exit from "Manage CA EEM security settings" menu.
[0] Exit CA WAAE Security Utility.
>  1

Manage CA EEM server settings

Please select from the following options:
[1] Show current CA EEM server settings.
[2] Set CA EEM server location and regenerate certificate.
[3] Set unauthenticated user mode.
[9] Exit from "Manage CA EEM server settings" menu.
[0] Exit CA WAAE Security Utility.
>  3
Set unauthenticated user mode

CAUAJM_I_60342 Unauthenticated user mode: OFF

Input a number from the choices below (or hit enter to cancel):
1: "OFF", 2: "STRICT", 3: "QUALIFY", 4: "TRUST", 5: "TRUSTALL", 6: "EXTERNAL" :  5

CAUAJM_W_60345 Trusting all unauthenticated users as authenticated users may have security implications.
Are you sure you want to continue? [1(yes)/0(no)]: 1

CAUAJM_I_60398 Successfully changed unauthenticated user mode to TRUSTALL.


6. Please recycle CA WCC services

7. Verify whether problem users able to view the jobs successfully.

 

P.S: Please make sure to note below warning message:

CAUAJM_W_60345 Trusting all unauthenticated users as authenticated users may have security implications.

Additional Information: