During "Create Package" process, the error appeared: E03020586: Could not write template file.

Document ID : KB000023081
Last Modified Date : 14/02/2018
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Problem: 

The SCM Workbench displays an error message when "Create Package" process is executed.

E03020586: Could not write the form template file.

Environment:  

Harvest Software Change Manager (SCM) R12.x 

Cause: 

Forms in CA Harvest Software Change Manager (SCM) R12.x are different from Forms in Harvest 7.x.
With CA Harvest SCM R12.x the forms are no longer stored on the individual client machines. Forms are now stored in xml file on the CASCM database.

Workaround:

The out of box forms are not automatically loaded anymore with the CA SCM schema, they need to be loaded manually using hdbsetup -LF option in the following steps.

If the problem appeared with a standard CA Harvest SCM Form, then please check first if hdbsetup -LF is run.

This command hdbsetup -LF creates a log named lflog.log in the CA_SCM_HOME/log directory.

For Custom Forms:
After upgrading the CA Harvest SCM Repository using option UR, you also need to load the default form templates using option LF and load any custom forms following the instructions in Chapter 9 of the Implementation Guide (Chapter 9 of the Administration Guide has more information of Forms) or check the Command line reference guide and search for hformsync command.

Additional Information:

- From the CA Harvest Software Change Manager Messages Guide (page 85):

  E03020586 Could not write the form template file. Reason: A project template transaction failed attempting to write to a project template archive.

 

Please use your login credentials from support.ca.com for the following links:

Product Page for Harvest: http://www.ca.com/us/support/ca-support-online/support-by-product/ca-harvest-software-change-manager.aspx

Documentation: https://support.ca.com/cadocs/0/CA%20Harvest%20Software%20Change%20Manager%2012%206-ENU/Bookshelf.html?intcmp=searchresultclick&resultnum=25