Getting duplicate ticket for same alarm in Ca Service desk
For same alarm id - Alarm id -YF83750680-59369 creating the two ticket in CA SDM
1st ticket Apr 09 16:04:02:346---SD Ticket-7811790 CR NO -- YYYYY
2nd ticket 16:04:17:249 --- SD ticket-7811793.. CR NO--xxxxx
Please follow the below step to delete the duplicate models in UIM & Spectrum . After delete the Model in Spectrum and UIM side it will Sync on the next UIM Sync.
Please verify the cs_id with select * from cm_computer_system where dedicated = 'xxxx'
2. Delete the model from Spectrum:-
- a. verify with select * from cm_device where cs_id = '<yyyy>'
we see two or three entries with different device IDs.
b. Delete the cs_id Delete from cm_device where cs_id = '<yyyy>
a.Right click on the device and select the delete option.
Please wait for next discovery and will Sync on the next UIM Sync.