CA Data Protection 15.2 - Duplicate Emails copies are getting created during import

Document ID : KB000072188
Last Modified Date : 26/02/2018
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Issue:
Duplicate emails are getting created during event import. Some of these duplicates will be zero bytes in size or contain little or no content.
 
Environment:
CA Data Protection 15.2
Cause:
When the limit for maximum number of objects per MAPI session is reached, Event Import is unable to delete mails in Exchange and duplicate emails are getting created.
Resolution:
This issue is addressed by FIX:SO00617 (incorporating Server_15.20_HF0149 and Server_x64_15.20_HF0150).  After this fix is applied the duplicates are avoided by restricting the number of Exchange objects opened per MAPI session (this is hard-coded to 200 objects).


 
Additional Information:
The fix is available to download from the CA Support Portal (http://support.ca.com)