DUAS5: SAP jobs abort during a high load period and SAP manager crashes

Document ID : KB000086698
Last Modified Date : 14/04/2018
Show Technical Document Details
Affects Release version(s): 5

Error Message :
The following message will show up in uxjcs.log:
# agt_jnl_file_load # Error reading '/var/universe/agtsap/exec/uxsapjnl.dat' file entries
# agt_sap_init # Error loading jnl file (-1)

Patch level detected:Manager for SAP 4.4.1
Product Version: Dollar.Universe 5.6.0 FX25010 + Manager for SAP 4.4.1
Description :SAP jobs aborts; SAP manager process hangs or crashes during a high load period after a corruption of the Journal file ( uxsapjnl.dat) 
OS: All Linux/Unix
OS Version: All
Cause type:
Root Cause: The root cause has been identified as a SAP issue.
Using the XBP3.0 features to recover SAP job logs (partially) and spools (depending of their size) will avoid occurencies of the SAP librfc issue.
This is fixed after the SAP XBP2 upgrade to XBP3 and upgrade of the SAP Manager to version 6.

Fix Status: No Fix

Additional Information:
Workaround :
Restart the SAP Manager ( after renaming the journal file).