DUAS5: SAP jobs abort during a high load period and SAP manager crashes

Document ID : KB000086698
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
The following message will show up in uxjcs.log:
# agt_jnl_file_load # Error reading '/var/universe/agtsap/exec/uxsapjnl.dat' file entries
# agt_sap_init # Error loading jnl file (-1)

Patch level detected:Manager for SAP 4.4.1
Product Version: Dollar.Universe 5.6.0 FX25010 + Manager for SAP 4.4.1
Description :SAP jobs aborts; SAP manager process hangs or crashes during a high load period after a corruption of the Journal file ( uxsapjnl.dat) 
Environment:
OS: All Linux/Unix
OS Version: All
Cause:
Cause type:
Other
Root Cause: The root cause has been identified as a SAP issue.
Using the XBP3.0 features to recover SAP job logs (partially) and spools (depending of their size) will avoid occurencies of the SAP librfc issue.
Resolution:
This is fixed after the SAP XBP2 upgrade to XBP3 and upgrade of the SAP Manager to version 6.

Fix Status: No Fix

Additional Information:
Workaround :
Restart the SAP Manager ( after renaming the journal file).