Duas synchronization with UVMS KO: "Unable to connect to UVMS with passphrase"

Document ID : KB000086749
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
On the universe.log of the node, these kind of messages appear every three minutes after the DNS issue:

#####################################################################
|ERROR|X|IO |pid=10688.47820805470528| u_retrieve_ipaddress_from | u_gethostbyname_mf(cdcs470330.eu.rabonet.com) returns error: Unknown host (gethostbyname_r(cdcs470330.eu.rabonet.com) returns 0) 
|ERROR|X|IO |pid=10688.47820805470528| connectUVMSgenericHA | Unable to connect to UVMS cdcs470330.eu.rabonet.com:4184 (2/2) 
|ERROR|X|IO |pid=10688.47820805470528| connectUVMSgenericHA | No UVMS reachable (2 instances unreachable) 
|ERROR|X|IO |pid=10688.47820805470528| o_sync_uvms | Unable to connect to UVMS with passphrase
#####################################################################

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :All of a sudden, probably due to a server / DNS issue, a Dollar Universe node stops synchronizing with the UVMS
Environment:
OS: All
Cause:
Cause type:
Other
Root Cause: The DNS issue caused Dollar Universe to store a wrong ip address of the UVMS nodes on the cache, so the synchronization was not possible ever since.
Resolution:
After the DNS issue is fixed, simply restart the Dollar Universe node.

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A