DSM Explorer: Remote Control is missing

Document ID : KB000071563
Last Modified Date : 21/02/2018
Show Technical Document Details
Issue:
After opening DSM Explorer, the Remote Control branch is missing from the explorer tree.  Additionally, remote control options are also missing from the context menu when right-clicking on an agent.

User-added image
Environment:
Client Automation -- any version
Resolution:
Run the following in SQL, against the mdb for the manager:
select usage_list from ca_n_tier where domain_uuid in (select set_val_uuid from ca_settings where set_id=1)

User-added image

If the result is all zeros:
0x0000000000000000000000000000000000000000000000000000000000000000

Run this statement:
update ca_n_tier
set usage_list=0x00000700001C0000000010000000004000000000000000000000000000000000

where domain_uuid in (select set_val_uuid from ca_settings where set_id=1)

User-added image

Close and re-open DSM Explorer, and Remote Control will be available again.

User-added image