DSM Explorer: Remote Control is missing
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CA Client Automation
CA Client Automation:Release:12.9
CA Client Automation:Release:14.0
CA Client Automation:Release:1401
CA Client Automation:Release:1402
CA Client Automation:BITCM
DESKTOP AND SERVER MANAGEMENT:DTSVMG
After opening DSM Explorer, the Remote Control branch is missing from the explorer tree. Additionally, remote control options are also missing from the context menu when right-clicking on an agent.
Client Automation -- any version
Run the following in SQL, against the mdb for the manager:
select usage_list from ca_n_tier where domain_uuid in (select set_val_uuid from ca_settings where set_id=1)
If the result is all zeros:
Run this statement:
where domain_uuid in (select set_val_uuid from ca_settings where set_id=1)
Close and re-open DSM Explorer, and Remote Control will be available again.
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